Frequently Asked Questions

About PODS® Portable Storage Containers

What are your containers made from?

PODS® containers are made of a steel frame with specially designed, aluminum skin panels. The top is a translucent durable polymer material that allows ambient light to pass through and illuminate the inside of the container. Plus, there is a light-weight steel roll up door.

Are PODS® containers water-proof?

PODS® containers are weather-resistant. The construction has been designed to withstand 178 kph winds when partially filled.

How is PODS® different from other moving and storage options?

PODS® brings the container to you. You load and unload at your own pace. PODZILLA's innovative design keeps the contents level as the container is gently loaded and unloaded onto the delivery truck. No strenuous lifting putting your possessions into a truck. PODZILLA's advanced hydraulics simply and securely raise the PODS® container with your belongings onto the PODS®' truck. If needed, we store the container in one of our secure Storage Centres.

How safe will my belongings be?

Only you have the key to your PODS® container. PODS® Storage Centres feature sophisticated security systems. PODS® delivery trucks are equipped with a patented lift system that minimizes the shift of contents while in transit. PODS® offers a content protection program.

How many PODS® containers should I order?

PODS® containers are designed to accommodate a typical household. Larger households will require multiple containers. In general, each 2.4Hx2.1x2.1m container holds a cubic capacity approx: 10.5m³, each 2.4Hx2.4Wx3.6L cubic capacity approx: 20.7m³, and each 2.4Hx2.4Wx4.8L cubic capacity approx: 27.6m³. As every household is different, the customer is responsible for assessing the container capacity for their belongings. Container sizes are approximate.

Long distance moves only use the 2.4Hx2.1x2.1 & 2.4Hx2.4Wx4.8L sizes.

I need more than one PODS® container but there is not enough room in front of my home/office. Can you stagger the delivery times of additional containers?

Yes. PODS® scheduling technology permits flexible delivery and pick-up days for convenient loading and unloading. PODS® containers can be delivered and picked-up based upon the day of your moving requirement, schedule permitting.

If I can't fill an entire container, what do I do?

PODS® containers are designed to allow for partial household loads. There are eyehooks for tie downs every 1 metre and throughout the container that permit securing the load.

Will PODS® load the container for me?

PODS® can recommend companies for packing, loading, or unloading in each of our locations. Our flexible scheduling allows for adequate time to load the PODS® container at your leisure. Contact us on 1800 467 637 or email on australiacustserv@pods.com.

How long do I have to load or unload the container?

PODS® allows you to pack your PODS® container at your leisure. There are no deadlines, time pressure, you move when you are ready.

How can I order a PODS® container?

Select the "Get a Quote" button at the top of the page or contact us on 1800 467 637 or email on australiacustserv@pods.com

How fast can I get a PODS® container?

You can often get a PODS® container the next day depending on availability. Our schedules can fill up quickly. We recommend that you order or schedule your container as soon as possible.

Do I have to be there when the PODS® container is dropped-off or picked-up?

No, although we recommend that someone be present whenever possible. Our deliveries and pick-ups may occur at any time after 7:00 am local time. The customer is responsible for ensuring that there is adequate clearance and accessibility for the desired location of the container.

About Moving

How is a PODS® container moved?

PODS® delivery truck is equipped with a patented hydraulic lift system, PODZILLA, designed to reduce shifting of your contents. It securely transports the PODS® container to and from your location.

How does PODS® prevent my contents from being damaged during the move?

Our professional drivers are experts at transporting our PODS® containers. The use of PODZILLA minimizes the possibility of shifting or damage. PODS® offers a complete variety of packing services and supplies. PODS® also offers a comprehensive content protection program.

I don't know yet where I'm moving. How can PODS® help me?

PODS® provides services in most major markets. Moving longer distances may require the movement from one secure Storage Centre facility to another. PODS® is the ideal solution to pack and unpack your belongings only one time and store them in our secure warehouses when needed. Most removalists pack and unpack your possessions several times when moving and storing them.

How long will it take for my container to be delivered to my new location?

Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS® scheduling technology provides the flexibility to meet your moving needs.

Do you pick-up and deliver on weekends?

PODS® operates and deliver 6 days per week. We recognise the need to offer loading and unloading flexibility and we do not limit the time the PODS® container can stay on your property. Local ordinances may be applicable. You may want to check with your local authorities.

About Storage

What is special about a PODS® Storage Centre?

PODS® Storage Centres are designed from corporate guidelines to assure the secure movement of your container from one location to another. They are secure, dry facilities that accommodate the storage of individual containers. You have the only key to your lock on your container.

What are PODS® Storage Centre hours?

In most locations, PODS® storage centres hours are 8am to 5pm Mon-Fri and 8am to 12 Noon Sat.

What if I need to access my contents while they're in storage?

You can schedule access to your container by contacting our customer service department. Access is available to our Storage Centre locations typically within 24 to 48 hours, 6 days per week. There is no additional charge for this service. PODS® internal container access can vary by location.

About Payment

What will it cost?

PODS® pricing is based upon delivery charges, transportation charges, and storage costs. Billing is on a monthly basis. PODS® offers free quotations that are valid for 7 days. Once scheduled, the pricing and invoices are determined and posted to the account.

Are there any hidden charges?

PODS® quotations include all taxes and applicable delivery charges. Packing supplies, locks, and a content protection program are available upon request. In some cases where a paved driveway is not available or it would be difficult to place the container, additional charges are possible. Check with our agents for details.

How can I make a payment?

PODS® accepts these major debit and credit cards: Visa and MasterCard. Certain locations may accept check, money order or cash for local moves. PODS®' billing cycle begins on the day of initial delivery and continues to the same day the following month.

What day is my storage rent due?

PODS® storage rent is due on the day the container is delivered and continues on a monthly billing cycle thereafter until you are finished using the container. We accept Visa, MasterCard and automatic payments. You can also access your account and make payments online.

Do you prorate for unused days?

PODS® does not prorate monthly rates. We offer excellent value and will work with you when scheduling to take advantage of the billing cycle to minimize the stress in scheduling your move.

Can I change the date of when the costs hit my credit card?

The system automatically charges your credit card. This is no way to stop this transaction.

Can I put some of the charge on one credit card and the rest on another?

Yes. You can call our agents for details.

Does PODS® accept cash as a form of payment?

Some locations will accept cash for Storage Centre storage only.

Does the credit card have to be in my name or in the same name as the ORDER?

You must be an authorized user of the credit card. We will need to speak to the card holder if it is not your card.

How can I make a payment? What form of payment do you accept?

PODS® accepts these major debit and credit cards: Visa & MasterCard. Certain locations may accept check, money order or cash for local moves. For Interstate orders we do accept ACH payment, but it must be for the full amount. PODS®' billing cycle begins on the day of initial delivery and continues to the same day the following month.

How do I get copies of all my bills?

You can access your account online to retrieve a copy of your invoices or you may call us and we can mail or fax this to you.

How do I get my account balance?

You can access your account online to retrieve a copy of your invoices or you may call our agents for any concerns.

If I cancel the order do I get my money back?

Local orders - We do not charge your card until the date of the initial delivery. We so ask that if you are going to cancel that you do so by calling PODS® by 4pm EST the day before you are scheduled or a cancellation fee may be charged. When cancelling your order you must call and speak to an agent.

Interstate orders - There is no cancellation fee but keep in mind your initial charge will be five business days before the initial delivery. If you cancel before the container is delivered all charges will be refunded back to you. If you cancel for any reason after the container is delivered you will be fully refunded for all charges except for the $75.00 delivery fee. As a courtesy we ask that you call by 4 pm EST the day before the initial delivery to cancel. When cancelling your order you must call and speak to an agent. Email and/or voicemail notifications cannot be accepted.

If necessary, will I be able to change my payment method later?

You can always call an agent and change your Credit Card on file.

What day is my storage rent due?

PODS® storage rent is due on the day the container is delivered and continues from the same date on a monthly billing cycle thereafter until you are finished using the container. We offer Visa, MasterCard and automatic payments. You can also access your account and make payments online.

When do I pay? When do all the costs of the move hit my credit card?

Local orders - We charge the delivery fee and 1st month of storage upon initial delivery all other fees are charged once on the day service is rendered. We charge your monthly fee on the anniversary date that the container was delivered.

Interstate orders - You are charged 5 business days prior to the initial delivery of your container for the 1st month of storage, all delivery fees and taxes. Then 5 business days before your container is scheduled for shipment, you will be billed the remaining balance.

About Placement and Regulations

How much clearance do I need to place a container at my house or apartment?

In order to place a PODS® container on your property we need a clearance of 3.6m in width and 3.9m in height with no steep inclines, low branches or wires.

Are there any restrictions for using PODS®?

PODS® are permitted at most locations. If PODS® is aware of regulations in your area, you will be informed at the time you place your order.

Will a PODS® delivery damage my driveway?

PODS® uses a patented hydraulic lift system, PODZILLA, designed to position the container safely on your driveway. For new driveways check with your builder or developer before scheduling placement. We are unable to determine the integrity of any paved surface, so you should always check for existing cracks and request placement away from that area.

Can I fit multiple containers in my driveway?

Yes, most driveways that will allow for two vehicles to be placed side by side or end to end will accommodate two containers to be placed. 7.2m in width and 3.9m in height will allow for side by side placement. For end to end placement, we need 3.6m in width, 3.9m in height and 8.1m in length.

Do I have to be there when you deliver?

Delivery can be made if you are not available, just be sure you provide specific delivery instructions at the time you place your order. It is recommended that you visit our website prior to delivery to review and accept the terms and conditions of our customer rental agreements. If you are unable to do so, all applicable paperwork will be left for you inside the container.

How do I find out about my local regulations?

PODS® will inform you of any regulation that we are aware of. If we do not have information for your area, a quick internet search on the city website should provide you the information you are looking for.

How long can I keep my container at my location?

Unless there is a specific regulation that defines the amount of time a container may be placed at your location, you may keep it for as long as you need.

I want my container in a parking lot, what are the rules for that?

While we are able to successfully place a container within a single parking space, we recommend you contact your property management to determine what the delivery requirements are.

Is the container and my belongings safe while it is at my location?

While the container is at your location, please make sure to keep the roll up door locked when you are not accessing the container.

What if I wanted a PODS® container put into a parking lot?

Parking lots: Shared parking areas require 3 consecutive parking spaces for delivery and pickup. Your container will be placed in the middle space.

What times do you deliver the containers?

Our deliveries usually begin @ 7:00 am local time and will work until all deliveries scheduled for that day are completed.

Where can I put a PODS® container?

We always recommend to place the container on a paved surface, but if not available, our professional drivers will work with you to determine other placement options.

Will the PODS® container do any damage to my property?

We are able to successfully place containers in most locations without resulting in damage. Please note however, that if you elect for a non-paved surface placement, there is always the possibility of some yard damage, especially if the ground is wet, or the soil is loose. In all cases, we take the utmost care to deliver your container in a fashion that minimizes the possibility of any damage.