Too often people are quick to criticise but very seldom do people take the time to acknowledge
great professional service.
I would like to sincerely thank PODS for the service they provided.
From the initial phone call I made enquiring about your service and rates through to the
final pick up of the last POD I couldn’t fault any aspect of our dealings with your company.
Your telephone staff were courteous, professional and very easy to deal with ( Happy ).
Everything was on time and every promise/commitment was honoured.
Your drivers were friendly, accommodating and extremely proficient in their duties.
Most companies today advertise customer service as a priority but very rarely deliver on their promises.
PODS in our case delivered on all fronts.
I would encourage your staff to continue to do the little things well as they all accumulate to create
a positive experience.
I would be more than happy to communicate these principals in person from a “what matters most to customers”
perspective at one of your staff meetings.
“I highly recommend PODS for any moving and storage needs. The service was very convenient and efficient, and their customer service was outstanding. I would definitely use PODS again.”
We were very happy with the service you provided, including advice given for loading the Pod by the driver.
Everyone in the street wanted to know about it.
What I like is the fact we were able to load it at ground level at our own pace.
Also the tie down points, roller door, kept level while being loaded / unloaded. Great concept.
I will recommend the service you provide to other people.
Thanks from Mark & Merryn.
Hi Justine, great service thank you. The POD arrived in plenty of time, was manouvered into the very tight space with great dexterity – and retrieved as arranged in early afternoon – all went like clockwork!
As a small Catholic school situated in the inner Brisbane suburb of Holland Park, space is a premium. For weeks leading up to our annual school fete we received many generous donations from the local community. Housing these precious donations in a small school, with limited storage space, always takes a little creative thinking. This year we used a POD®. It was safe, secure, waterproof and came at a very competitive price! It solved all of our storage issues and we could not be more pleased with the professionalism and community spirit that Pods® demonstrated. From all of us at St Joachim’s Catholic Primary School, Holland Park, thank you!
We will definitely be using Pods® whenever we are short of that extra room we need.
Chris, Thomas, Principal, St Joachim’s Catholic Primary School, Holland Park, Qld
I just wanted to say thank you so much for providing an amazing service.
From the day I inquired into moving and storage solutions I have had nothing but a friendly and professional experience. The whole process of moving was made so much easier by the service you offer and all for an incredibly reasonable price.
No question has been too small for you to answer and even the delivery driver was incredibly friendly and professional.
In this day and age customer service of this level and quality right throughout a business is hard to find. I for one, am glad I did find it!
I have and will continue to recommend you to anyone I meet who needs the best moving and/or storage solution.
O. Smith, Brisbane
We needed a storage/removalist and this was the best idea ever!
We were confronted with the worst week in 60 years, but with PODS® we could take our time and everything was how we asked,from the wonderful sales staff to the experienced drivers, they all made our move more bearable, thankyou PODS®.
We sold our old house and settled our new house on the same day so it was a balancing act to arrange removal and storage of our belongings. My husband and I found PODS® offered the services we required for such a move.
I found the customer service was exemplary, the staff were knowledgeable and friendly. I made some last minute changes and they were very accommodating even on a Saturday. The PODS® driver was friendly and rang ahead to let me know when he was coming. PODS® is also quite competitive compared to other removals and storage companies.
Overall, I found PODS® to be a business I would recommend to all my friends and family. I congratulate them on a fantastic service.
I moved house and needed to store my stuff between settlements. PODS® were fantastic they turned up when they said they would, the driver was great, all my stuff was perfect when we unloaded it, and best of all it’s so cheap.
Your company gave some of the best service that I’ve received EVER. Everything from the initial contact via the website, to the final pickup was seamless and exactly as promised. All customer service representatives were exemplary. You and your team should be proud to be running such a tight ship. This made our move [never a fun job, let's face it] so much easier.
Top Australian athlete and Gold Medal winner, Jana Rawlinson (née Pittman) talks about her recent moving experience using PODS®.
Moving is never fun but I was really dreading the thought of moving from Sydney to Canberra, especially with a 15 month old to chase after. But with PODS® managing my move, it couldn’t have been easier. Their experienced staff were always friendly and helpful, working with us to make the whole experience as painless as possible.
It’s amazing, PODS® literally deliver a container right to your front door. Within 15 minutes, the driver had simply and safely lowered the container on to our driveway, exactly where we wanted it. We couldn’t believe how manoeuvrable their system was, it was actually great fun to watch!
I loved the idea that the container doesn’t tip when it’s loaded on the truck, so our valuables were safe. And it was so easy and quick to load since the container didn’t need a ramp and sat right in our driveway – keeping everything doubly safe at all times.
I took advantage of their great ProPack service, where PODS® professional packing partners takes care of all the work, physically packing up our belongings, loading the container and then unloading at the other end. These guys were polite and super efficient – everything was carefully packed, labelled and loaded in no time. And nothing missing or broken at the other end.
One of the advantages moving interstate with PODS® is that our belongings are dispatched to the next location immediately – in fact, I think they beat us to Canberra! With other removalists I’ve had to wait while they fill the rest of the shipping container, or get a spot on the train. With PODS®, your stuff isn’t mixed up with other peoples or constantly handled or reloaded. And better still, PODS® can store your belongings during the moving process. They simply take your container straight to one of their secure Storage Centres until you’re ready for it.
I can’t imagine ever moving again without PODS® – and will be recommending them to all my family and friends.