Privacy Policy

Commitment to Your Privacy.

PODS® Enterprises Inc. (‘PODS®’) Privacy Statement has been created because we are committed to the privacy of our customers. We have adopted this online privacy policy to ensure that your personal information is secure and your privacy is respected. This statement discloses the information gathering and dissemination practices for PODS® and describes how we maintain online security and protect your privacy.

If you have questions or concerns regarding this statement, please contact us at:

PODS® Australia
10 Gate Road
Blacktown NSW
1800 467 637
australiacustserv@pods.com

Please read the policy terms carefully before using this website. By using this site, you are agreeing to the terms set forth below. If you disagree with anything stated below, do not use this site.

Personal Information. PODS® collects personal information of its website users and customers only when they voluntarily submit such information to us, such as when placing an order through the website. “Personal information” means any information by which you can be personally identified and may include, for example, name, e-mail address, mailing address, telephone number, credit card information, your responses to survey questions, and information relating to any orders you place. Your use of the PODS®® website constitutes your consent to collect the personal information you provide.

Non-identifiable Information. The PODS®® website also collects technical and navigational information that is not personally identifiable to any particular user. For example, computer browser type, Internet protocol address, pages visited and time spent on our website. We also uses cookies to provide you with a better experience. These cookies allow us to increase your security by storing your section ID and a way of monitoring single user access. Information is gathered in aggregate only and cannot be traced to an individual user. This information may be used or analysed by PODS® for the purposes of improving our website design and our ability to service you and your accounts.

Minors. We do not knowingly collect personal information from minors and ask that children under 18 years of age not submit personal information on this site without parental consent. Although we cannot prevent children under 18 from submitting personal information, we will destroy such information if we are made aware that proper consent was not given.

Use & Disclosure. We will only use information collected by us for responding to your inquiries and otherwise corresponding with you, processing orders you have submitted, and maintaining your account. We may use aggregate statistics about our customer’s preferences, geographical information, or other patterns but no information that can be traceable to a particular individual.

We do not sell or release our customer’s personal information to outside organisations. However, we may disclose information you provide to us to third parties in order to complete a transaction that you requested (for example, disclosing credit card information for processing purposes is necessary to complete transactions).

Finally, please note that we may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform with the law or to comply with a legal process.

Access to Your Information. At any time, you may obtain a summary of the personal information on record with PODS® which has been collected about you via this website. We permit and encourage you to request that any inaccuracies in the personal information be corrected or that such personal information be removed from PODS®® marketing databases.

To make any request described above, send an e-mail to australiacustserv@pods.com or write to:

PODS® Australia
10 Gate Road
Blacktown NSW

When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.

Storage & Security. PODS® recognises your personal data is your private information, so we strive to achieve the highest standards in how it is used and providing for its safekeeping. PODS® takes all reasonable steps to ensure the security of our system. Our website uses some of the most secure forms of online communication available, including industry-standard encryption technology, to keep your personal information safe. Whenever you provide information, we use secure socket layer (“SSL”) technology to make sure that it is “encrypted,” or scrambled, so that no one else can read it while it is being transmitted over the Internet.

To protect your personal information, PODS® maintains physical, electronic, and procedural safeguards in keeping with industry standards and practices, all of which are regularly updated in response to changes in technology. We strictly limit access to information about you to those employees who need to know the information in order to perform their jobs. All employees are prohibited from accessing our files and databases without proper authorisation. We periodically audit for compliance with this standard and impose penalties for any failure to comply with this policy.

You can also play an important role in safeguarding your personal information. You should always maintain the confidentiality of any passwords used to access websites and any related account details, and by safely disposing of records no longer needed.

PODS®® Partners & Advertisers. PODS® provides links and passes to third party sites. The use of your information by these third party sites is not within the control of PODS® and we cannot accept responsibility for the conduct of these companies.

Feedback. PODS® welcomes ideas and feedback about all aspects of the site. PODS® stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with PODS®® partners either in aggregate form or with specific identifying characteristics removed.

Privacy and Site Changes. PODS® reserves the right, in its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes that will be prominently announced by the posting of a notification. Your continued use of this website following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.