Courteous and Professional service “What matters most to customers”

Too often people are quick to criticise but very seldom do people take the time to acknowledge

great professional service.

 

I would like to sincerely thank PODS for the service they provided.

 

From the initial phone call I made enquiring about your service and rates through to the

final pick up of the last POD I couldn’t fault any aspect of our dealings with your company.

 

Your telephone staff were courteous, professional and very easy to deal with ( Happy ).

 

Everything was on time and every promise/commitment was honoured.

 

Your drivers were friendly, accommodating and extremely proficient in their duties.

 

Most companies today advertise customer service as a priority but very rarely deliver on their promises.

PODS in our case delivered on all fronts.

 

I would encourage your staff to continue to do the little things well as they all accumulate to create

a positive experience.

 

I would be more than happy to communicate these principals in person from a “what matters most to customers”

perspective at one of your staff meetings.

Nino and Valerie C. - Loganholme, QLD