Courteous and Professional service “What matters most to customers”
Too often people are quick to criticise but very seldom do people take the time to acknowledge
great professional service.
I would like to sincerely thank PODS for the service they provided.
From the initial phone call I made enquiring about your service and rates through to the
final pick up of the last POD I couldn’t fault any aspect of our dealings with your company.
Your telephone staff were courteous, professional and very easy to deal with ( Happy ).
Everything was on time and every promise/commitment was honoured.
Your drivers were friendly, accommodating and extremely proficient in their duties.
Most companies today advertise customer service as a priority but very rarely deliver on their promises.
PODS in our case delivered on all fronts.
I would encourage your staff to continue to do the little things well as they all accumulate to create
a positive experience.
I would be more than happy to communicate these principals in person from a “what matters most to customers”
perspective at one of your staff meetings.